Hello Intel,

I am once again creating a topic about the model, this is what I bought the kit for use as a mediacenter.

Now, I need to get information on where I can find complete lists of Intel approved peripherals that have been tested on this model.

The main products that I want to obtain are the disks (hdd, ssd and m.2) and the memory cards, but also external products such as external disks, cases of disks, pendrive, hub usb, drivers readers of media etc.

The reason for this research is explained because I will be writing a great review in Portuguese, intended for the audience that speaks the language. Such a review is a practice that I use, as a way to promote the product, behold I also review it in Brazil.

That way, if it is possible to get such lists, it will be very useful for my work.

Thanks for any info.

the title is a bit missleading, so let me explain my setup.

I've got an intel NUC7i3bnk hooked up to an Onkyo TX-RZ710 receiver.   This, in turn, is hooked up via a 20-25ft HDMI active cable, that in turn is hooked to a wall jack.   The wall jack has a CL2 HDMI 2.0 (18Gbps) cable that runs through the walls + ceiling to another wall jack behind the TV, which in turn has a 3ft HDMI cable hooked to an LG OLED 65" B7A tv.    When I had a Samsung 1080p TV on the wall, there was no issue at all playing videos (I use Plex Media Player embedded on the NUC).   As soon as I replaced the TV, The NUC would refuse to display video on the tv.   At first I thought it was my receiver (I had a TX-NR636 before), so I replaced it with a more modern one, but this didn't improve things.   Then I thought that it might be the HDMI cables (shudder at the thought of replacing the one in the ceiling/walls), so I grabbed my work laptop and plugged it into the  end of the cable coming out of the Onkyo (so as close to the NUC as possible), and TADA!  i get 4K video out from my laptop, so I know it's not the cable from the Onkyo -> wall -> ceiling-> TV.   This led me to deduce it was the NUC, except for I then tried to plug the NUC directly into the TV, and guess what?  It worked. 

So now I'm baffled.  I'm running the latest BIOS 0057, as well as I believe 1.66 HDMI firmware (I see a 1.72, but it's a pain for me to update it since I'm running embedded PLEX player, woudl have to reformat with a win10 trial).   It would seem to me that the NUC is having some sort of handsake issue, but I can't explain it.  I've tried both HDMI and using a USB-C to hdmi adapter, I get absolutely ZERO video when I have the NUC take the "long way" to the TV.    I'm still convinced it's some sort of handshake error, but I can't explain it.   Again, the nuc worked fine with a 1080 TV, but as soon as I went native 4k, it suddenly is having problems. 

Does anyone have any ideas?

My nuc doesn't recognize any recording device when I plug in my headphones with mic (Skype etc.)

Audio driver is up to date....what else can I do?

I'm plug in via 3.5mm not usb

I use skype on my old laptop but I'd like to use it on my nuc.

Hi.

i'm using intel nuc6cayh for my daily computer and after i update the bios to latest version released 27 nov 2017 the processor process become higher almost 50% and it's start to lag. please help. i'm using windows 10 insider program build 17046.

It seems that I can no longer update any of my NUC6i3SYK units display drivers. Keep getting the following message:

"This installation package is not supported by this processor type"

I've manually downloaded the drivers, I've installed and tried via Intel's auto downloader/installer tool. It also sees the same updated driver available. It downloads and attempts to install with the same message after failing.

I just updated these units about a month or two ago with this version: 22.20.16.4815 The downloaded package was: gfx_win10_64_15.47.2.4815

This seemed to have fixed some blue screen issues with units running in vertical mode or as a 1x2 collage mode. Still a bit early to say for sure but so far so good. Anyways, refreshing the images with latest drivers and for whatever reason, I can no longer install the latest display driver. From what I can see, there's been two or three driver updates since I first grabbed 4815.

Any help would be great. Just getting concerned that any unknown bugs that might be included with what I have now, might be patched already or in future updates that I may not be able to install. I've also attached the contents of a fresh install log file.

OS Name: Microsoft Windows 10 Enterprise 2015 LTSB

OS Version: 10.0.10240 N/A Build 10240

Current GPU Driver: 22.20.16.4815

Hardware: NUC6i3SYK

Intel HD Graphics 520

Vendor ID: 8086

Device ID: 1916

[INF Info]

INF = C:\Users\cdcadmin\Downloads\GFX_WIN10_64_15.60.0.4849\Graphics\igdlh64.inf

*   Section <PackageInfo> Key <Sequence> not found in INF

Date = 10/27/2017

Version = 23.20.16.4849

ClassGUID = {4D36E968-E325-11CE-BFC1-08002BE10318}

PackageInfo.Name = Graphics

PackageInfo.Sequence = 0

Manufacturer = IntelGfx,NTamd64.10.0...14393

Resolved Manufacturer = IntelGfx

!   Error locating a device section. Skipping inf

!   OS mismatch

IIF will NOT initiate reboot

Exit code = 0xA041

ResultCode = 41025

I'm out of things to try. I replaced this unit and both have the same issue: power light solid and fan turn on but no display.

I've tried two different monitors and a plasma tv. Two direct HDMI cables, one mini-DP to DP cable, HDMI-DVI and min-DP-DVI adapter (for second monitor).

I've tried RAM in top slot, bottom slot and both slots (Using this RAM: Crucial 32GB Kit (16GBx2) DDR4 2133 MT/s (PC4-17000) DR x8 SODIMM 260-Pin )

I've tried SSD in both slots (this SSD: Samsung 850 EVO - 500GB - M.2 SATA III Internal SSD (MZ-N5E500BW)

Also tried no SSD and RAM only.

I formatted two separate usb drives to FAT32 (using mac disk utility and diskutil command) and placed the KY0050.bio file in the drive. Removed security jumper. Boots with solid white light and fan. never blinks indicating the update is installing.

Since this is my second unit, what else can I do?

I am using a DELL S2718HN/NX monitor connected on HDMI port, but I had similar issues with another brand as well.

If I select in Power Options (Windows 10) the computer to go to Sleep in say 10 minutes when idle,  everything works fine. It goes to sleep and when I press a key it turns back on just fine.

However, I do not want the NUC to go to sleep, just to turn off the monitor (because I use it as media server and I need it on). So I change the configuration to Sleep: Never, Turn display off: 10 minutes.

Now the problem issues: Display is turning off, but when I press a key it does NOT turn on. Everything else is working, but the display is off. I can connect to the NUC with TeamViewer and see the desktop.

From TeamViewer I can put the NUC to sleep and then, when I press a key the monitor turns on fine. Sleep works ok, but display off does not.

What I have noticed by looking into the Device Manager (with team viewer) while the display was off, is that at the moment I press a key to wake up the monitor, the monitor driver switches from PnP Generic Monitor to Non-PnP Generic Monitor, and the monitor remains off.

As stated above, if from this state I put it to Sleep and then press a key, it turns back to PnP Generic and monitor turns on. I have also tried DELL's monitor driver as well but it behaves the same.

Any ideea anyone?

Hello,

Every time I restart my skull canyon for a windows update (ex from windows insider 17040 to 17046), I get a BSOD on reboot, mentioning a winload.efi file missing.

After turning off and on again, I am back to the current version of windows, without any issue.

I reinstalled the system from scratch and the behavior continues...

Any suggestion?

Does Intel Customer Support department exist?

I wasn't able to find any page with a contact form in 1 hour of browsing Intel web site.

Pages go in circles.

Hey people,

I use the skull canyon as audio computer. 2min after boot and than every 20-30min or so I get audio dropouts in my DAW. I tested with DPC latency checker and it's the wdf01000.sys driver, that causes those problems.

My skull is up 2 date.... all drivers are the newest available and also I made windows (10) updates yesterday.

So, wdf01000.sys is not specific... and I ask myself what I can do to solve this problem. I already tried to deactivate WLAN and Ethernet-drivers in the device manager without success.

Any ideas?

Thanks,

JamesT

Dear Friends,

For a few weeks I own a 4K screen connected to this NUC.

It feels slow when performing simple Office tasks.

I realise 4K doubles use of resources.

Are tips and trics known to boost my video-performance?

My configuration:

• NUC6i5SYH
• bootdisk Samsung 850 EVO - M2 - 500GB
• datadisk Seagate Spinpoint M9T, 2TB ST2000LM
• memory HyperX Impact - DDR4 2133Mhz CL13 SO-DIMM Kit - 16GB HX421S13IBK2/16
• Bios SYSKLi35.86A.0063
• OS Windows 10 Pro 64bit
• Screen Philips Brilliance 328P
• screen connected with Display Port @60Hz (scaling 175%)

Hi everyone. I had an ongoing issue with my Logitech bluetooth keyboard and mouse performance with NUC6CAYS, which the response is bad. For example, I didn't use the keyboard for 1 minute, then type something, it will take at least 2 seconds for the character to appear. Likewise for the mouse, it will take at least 2 seconds for it to respond. Over time, this adds up to a lot of frustration. Here's what I had done:

- Tried all power-management settings

- Re-install my machine on the included memory. i.e. no additional software. Updated bios and drivers. (Intel Wireless Bluetooth). CPU utilization less than 5%.

- Re-install my machine with a new SSD. i.e. no additional software. Updated bios and drivers. (Intel Wireless Bluetooth). CPU utilization less than 5%.

- Even added new 4GB RAM. i.e. no additional software. Updated bios and drivers. (Intel Wireless Bluetooth). CPU utilization less than 5%.

All the above didn't work. I had a support ticket but as my NUC is new, I tried not to replace it, as I had a feeling that it is not due to the hardware. I owned several bluetooth keyboard and mouse, so here's some of my tests for the keyboard:

- Paired my Logitech K375 keyboard with my Lenovo laptop and it work flawlessly. You will think that the NUC may be faulty but then, .......

- Paired my Kanex bluetooth keyboard with my NUC and it work flawlessly! i.e. Typing "hello" appears on my screen instantly. The Kanex also worked fine with my laptop.

- Paired both my Logitech K375 and Kanex bluetooth keyboard to my NUC at the same time. Typing "hello" with the Kanex keyboard appeared instantly but takes 2 seconds on the Logitech, regardless of which keyboard I typed first.

- My wireless NIC is disabled, as I used a wired connection, so interference is absolutely not the issue. Moreover, it worked with my Kanex.

Support wanted to replace my NUC, as they saw that I had tried everything. I don't know how to troubleshoot anymore but I narrowed it down to an issue with Logitech-branded bluetooth devices with Intel NUC. Running the "Logitech Options" software also never worked, regardless of what compatibility settings I used. It just showed "Scanning", then nothing appeared. Anyone had the same issues or has any advice?

Had my little NUC5Y.... (the little family friendly one with Windows pre-installed, Pentium N3700 it says) for over 2 years now. It came with Win10 and made its faults obvious the moment I connected to the internet by demanding a multi-gig update. Its little 32Gig SSD is barely, just barely adequate for Win10, and that single first update nearly maxed out C: , a problem I've had to live with ever since. By now, with nothing but Windows as far as poss on C: ALL browsers (Edge, Chrome, Firefox, even Pale moon!) are slow and eventually demand too much of the poor little thing and hang.

And now, it needs another update and is demanding I free 8Gig of space on C:. I have now idea how I can do this. What I really want to do is to reinstall Windows to the much bigger 'proper' drive I installed from new, or at the very least to reinstall Win10 from scratch. How can I go about this? I really think its up to Intel to provide a tool, it's not as if the problem was unforeseen after all.

Failing that, Linux suggestions anyone? I'm much better disposed to Linux now see how well my Android phone works, without dragging the dying M$ around with it!

Recently, after I updated the BIOS v0054 and the problem remains the BIOS v0057, when I use Bluetooth speakers (Philips AS141) or headphones (Xiaomi Sport) the audio of any program suffers microcuts.

I use Win10 pro 1709.16299.98 with the latest drivers

Hi,

I've finally purchased a 16Gb Kit from Crucial with 2x8Gb for my NUC5i5RYH http://www.crucial.com/usa/en/nuc5i5ryh/CT6997365

When both sticks are in, the OS crashes during boot time: Black screen, no response, not even CTRL+ALT+DEL, hard reboot needed.

- Trying to reinstall any OS, it crashes half way (LinuxMint, Windows Server 2012)

- Sometimes, Ubuntu server (no GUI) would install but have the same crash at random times.

- It works fine with 8Gb, with either stick of RAM in either slot, which is frustrating.

- The 16GB are recognised in the BIOS

- BIOS is updated to the latest version

- I've been trying to get some logs by installing an OS with 8Gb installed and then adding the other 8Gb stick but the crash is instant and I haven't found any interesting logs so far.

I work in IT support so I should have been able to figure it out but I suspect a hardware fault with the NUC.

Is there anything else I should test to make sure either way?

Hello Intel,

To get more information for the review I'm writing about the NUC, I need to know about led lights.

I believe that both the rectangular light (A) and the power button light (B) can be configured to receive functions, change color or even switch off via machine setup.

Can you tell what options you can configure and how to do this?

Thank you

Hi,

The app won't launch anymore on my computer. I tried reinstalling after an uninstall and reboot, but it just doesn't launch. I see a "cmd" window that quickly open and close. How am I suppose to scan the QR code if the app won't launch?  I've attached the SSU report.

Except for the graphics and LAN drivers, I've applied all of the Intel updates available + remote keyboard Windows app.

Not sure what else I can do at this point...

Thanks in advance for your help.

JF

Hello Intel,

Before, thanks for always answering my doubts posted.

I bought a NUC for a customer and the supplier of the memories (16GBx2) reported not being able to ship before December 22nd and this forces me to buy again to meet the customer on time.

My question is?

This NUC. (In case his is the NUC7I3BNH) can receive 16GB of memory in only 1 comb? ie just use one slot (16GB) and leave the other slot empty, so when he wants to add more memory and have 32GB in the future?

Logically, I think so, but I've learned that dealing with the manufacturer will always prevent trouble.

I intend to buy the one from this link:

Amazon.com: Crucial 16GB Single DDR4 2133 MT/s (PC4-17000) DR x8 SODIMM 260-Pin Memory - CT16G4SFD8213: Computers & Acce…

Although it is possible to leave an empty slot, is there any record that makes use of both slots to avoid problems or is it really safe to use one of the slots only? For me, it really is indifferent to use one or both slots.

Thanks again.

My NUC D33217 stopped to output video to hdmi. I checked hdmi connector and screen on another computer and it works fine.

The caps lock LED of my usb keyboard also does not light when it should. I checked on another computer not a keyboard problem.

When connecting the mouse, its LEDs are on.

I tried the jumper settings in normal, configuration or recovery mode. I didn't change anything. (If I understood weel if something goes wrong I should here something when POST run)

I tried to boot without SSD and without ram. No chance at all. Still no video.

I forgot to mention the power LED seems OK. Continuous blue colour but I don't even see any splash screen at anytime during boot.

Is there any chance the battery may be the reason of problem and subsuting it may solve problem?

Is there any chance it is not dead? What could I try ?

Ok so I just bought a Skull Canyon NUC installed Crucial 8GB 2133 MHz CT8G4SFD8213.16FA2 and a Samsung 512GB 960 PRO NVME MZ-V6P512 these 2 hardwares were Intel Validated. So i plug it up and pushed the power button nothing happened, then I pressed and held the power button nothing happened. So I then checked the power cable it's plugged in looks good, power brick is getting slightly warm as is the unit itself. So I press the power button again and nothing happens so this time I keep pressing the power button and after about 20-30 seconds of continues pressing unit turns on and my monitor picks up the signal for a split second and I have nothing on the screen just blackness the fan is spinning so I press and hold the power button and the unit turns off then I unplug it. I open up the unit re-seat the memory and the drive just to be on the safe side and I have to start the whole procedure again. I press the button and it turned on after 15 presses this time the power led indicator stayed off but the fan is running no signal to the monitor once again HDMI or DP doesn't matter which. So I call over my buddy with a SC NUC and use his memory and M.2 SSD same thing happens I can't seem to get this thing working. I literally just took it out the box a few hours ago. Can someone give me any help does this sound like an RMA issue?