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NUC6i5SYK won't turn on monitor anymore

September 25, 2018, 8:49 pm
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Hello there

 

Nuc NUC6i5SYK user here.
2xKingston Technology HyperX Impact 16GB RAM DDR4 2133 HX421S13IBK2/16

1xSamsung 850 EVO - 250GB - M.2 SATA III Internal SSD (MZ-N5E250BW)

LG 47'' TV as screen using HDMI

 

I bought the pc in 2016 was working perfectly until today.

 

When i turned it on I got a "BI initializeLibrary failed 0xc00000bb" error message after NUC splash screen.

 

First I tried to boot from an USB to fix MBR or even trying to format and the reinstall Windows. I never could: i won't boot using the USB (it just hanged).

So I use the power button 3 seconds boot menu to Recover the BIOS. It recovered it and asked me to turn off/unplug. I did that.

Then I plugged the word cord again and turn on and now it won't turn on monitor anymore. (the monitor and cable works great with other device, I tried that also)

The blue light stays on, I hear the vent but it doesn't send signal to the monitor. Even more: If I press the turn power button It won't turn off I have to hold it for 3 seconds to turn the pc off.

I tried removing one of the memory slots (it keeps restaring when I do that).

 

Any thoughts?

 

Thanks in advance.

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Visual Bios does not work on my NUC8i7HVK

September 25, 2018, 11:05 pm
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hi I have a new NUC8i7HVK with BIOS version 0049 and the Visual Bios version 2.2.25.

When I press F2 during the system start the Visual Bios will be displayed, but only the headline and the information for the quick buttons at the bottom of the screen, as well as the version number of the visual bios.

However, I can not use anything, and there are no other options displayed.

What can this be and is there a solution to make the Visual Bios usable again?

 

thanks

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NUC5i3MYBE disable startup beep when pressing powerbutton longer than 1 sec

September 26, 2018, 1:16 am
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Hi,

 

We have +/- 300 NUC5i3MYBE devices with amplifier and speakers.

At boot we hear a very loud beep  when we press the powerbutton longer than 1 sec.

So a quick press gives no issues..

Does anyone knows how to disable this  beep ?  I cannot find any option in the Visual Bios....

 

 

 

 

any help appreciated

 

Johan

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NUC6i7KYK not booting with 2nd memory module

September 26, 2018, 5:39 am
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  • When I received the NUC, it originally booted with both modules installed, but then froze when I was working with virtual machines.
  • I ran a memory test which failed … I then tested the modules individually, and they passed the individual tests.
  • The NUC would then not boot up with both modules installed.
  • I then noticed that I had disparate memory speeds  1 x 2133 MHz and 1 x 2400 MHz.
  • After having the one module swapped out, I am still experiencing the same issue.
  • When the NUC has 2 x 16GB Transcend memory modules (2133 MHz) the following happens:-
    • NUC powers on … but nothing appears on the display
    • NUC shuts down on its own
    • NUC then powers up on its own
    • Only to shutdown again and repeat the above process.
  • A further question I have … I see Transcend 2400 MHz memory modules have been tested / approved for my NUC ??? why are you using 2400 MHz modules when it is stated in the spec sheet that the memory is DDR4 - SO-DIMMS 2133MHz
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NUC won´t wake up from standby

September 26, 2018, 8:31 am
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Hello Guys,

 

 

 

I have the following problem with my NUC ( (Product Code: BLKNUC7i7DNK2E). When I leave for lunch, I don´t fully turn off my NUC, but instead just lock the screen and it will go to standby after a while.

Afterwards it won´t wake from standby and the screens (2x Samsung S27E330 connected with HDMI) stay black. The power lamp is on but nothing else is happening, which leaves me no choice but to cut the power and reboot.

Now it´s not turning on properly, but only if two displays are connected. When I disconnect the one using the Protected UHD Hdmi Port the NUC starts normal. This does not solve my problem though, as I am not able to use two displays anymore.

Any ideas?

 

Thanks for the help

 

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Green LED lights in NUC

September 26, 2018, 8:46 am
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Hi! Thorugh several days of observation, I found that the NUC8i7HVK remains closed, but from the frontpanel air intake I can see the green light is always on from inside of NUC. What's problem? Can it be closed?

 

Sorry for the unclear picture.

 

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微信图片_20180926234215.jpg

 

Thanks in advance.

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NUC5i3RYH redémarre tout seul après arrête

September 26, 2018, 11:11 am
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Bonjour,

 

J’ai récemment récupéré un NUC5i3RYH. Tout marche bien sauf lorsque je veux l’arrêter.

Il s’arrête correctement.

La led bleu s’eteint.

Mais 3 secondes après, le NUC se rallume tout seule.

 

Le système d’exploitation est Windows 8.1 mais ça le faisait aussi lorsque Ubuntu était installé. (L'option "Fast Shutdown" de Windows est désactivé)

J’utilise la sortie DisplayPort pour l’affichage (DP vers DVI)

Pas de câble réseau

Un disque dur externe USB3 branché

Un hub USB2 avec clavier/souris

Des enceintes USB2 (Bose Companion 5)

8GB de RAM

SSD

 

Étrangement, lorsque qu’aucun périphérique USB n’est branché, il n’y a plus le problème.

Avec juste le hub (clavier/souris), le problème persiste.

J’ai essayé avec un autre hub, rien n’y fait.

 

Que faire ?

 

Merci

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CPU mis-indentified in device manager as Xeon E3?

September 26, 2018, 4:04 pm
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Intel - NUC

September 26, 2018, 7:40 am
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I have Intel NUC and I have manually assigned it a static IP address to it. Now when I run the Advanced IP scanner on the entire network, I see 2 different IP address to the same mac address on that NUC. I have also made sure other network adapters are disabled on the NUC. Any specific reason it shows two IP addresses ? Is this something related to IPMI ?

 

Thanks,

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NUC7i7BNK not powered on after connecting with external power supply

September 26, 2018, 8:32 pm
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Hello,

 

I am trying to use an external power supply to power up the computer instead of the original adapter. I have set the voltage to 15V and limit the current to 1.5A. However, it was not successful.

 

I tried to power it up with the original adapter but it does not work anymore. The red LED on the power button and the yellow LED beside the front panel header are on when the power jack is connected. Nothing happens when the power button is pressed. I measured the voltage across Pin 8 and 9 on the header but there is no voltage difference.

 

Does it mean that some fuse is blown on the circuit? Where can I identify it? Is this recoverable? Thank you for the suggestions in advance!

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NUC6I5SYH WHEA_UNCORRECTABLE_ERROR

September 27, 2018, 2:31 am
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Hi Guys

    I just met the error of WHEA_UNCORRECTABLE_ERROR,   once i login into win10,  the system will reboot.  i have tried below steps.

    1),  re-installled win10,  the issuse still existing.

    2),  update BIOS version to 0068,  the issuse still existing.

    my product serial number:  G6SY60800J44,  SA#: H87090-502

    if it's a hardware problem, how/where can i send to repair it?  thanks.

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NUC8I7HNK slow boot up windows

September 27, 2018, 11:13 am
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Hi All

 

I have SSD 970 EVO 1TB 16GB RAM all reasonable spec. My boot time still seems slow. I have switched on fast boot but total boot time is still 25 seconds. This should be close to 5 sec. Any advise would be appreciated. Ive just plugged and play and though process should be straight forward but seems not.

 

 

From Speccy

 

Operating System

Windows 10 Pro 64-bit

CPU

Intel Core i7 @ 3.10GHz 38 °C

Kaby Lake 14nm Technology

RAM

16.0GB Single-Channel Unknown @ 1196MHz (16-16-16-39)

Motherboard

Intel Corporation NUC8i7HVB (U3E1)

Graphics

DELL U2718Q (3840x2160@60Hz)

Intel HD Graphics 630 (Intel)

4096MB ATI Radeon RX Vega M GH Graphics (Intel) 36 °C

CrossFire Disabled

Storage

931GB Samsung SSD 970 EVO 1TB (Unknown (SSD))

Optical Drives

No optical disk drives detected

Audio

AMD High Definition Audio Device

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NUC8i7HVK displays grey screen till Windows welcome screen

September 27, 2018, 2:19 pm
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Hi All,

 

I recently got myself a NUC8i7HVK and intend to use it as HTPC to play 4K HDR remuxes from my NAS.

Added 2 sticks of Crucial 8GB DDR4 2400MHz ram and Samsung 970 Evo 256GB M.2 SSD. OS is Windows 10 1803. AMD drivers is 18.9.3

The NUC is connected using HDMI to my TV LG OLED 55B7 via my AV receiver Onkyo TX-RZ800 to a HDMI 2.0a port. Post boot up, I get a grey screen on my TV till the point the Windows 10 welcome screen comes. If I try and go into the BIOS I still get a grey screen. Hence to configure the NUC I had to connect it to an old 13" AOC monitor using HDMI to VGA adapter. Prior to this I was using a 3rd Gen i5 NUC which didnt have any such issue.

I have already upgraded the BIOS to the latest available and still have the same issue on both the HDMI outs and with multiple HDMI cables.

The same AV receiver has the following connected and none of them have this issue:

1. My gaming PC comprising 2xGTX980Ti in SLI and i7 5930k. OS is same as NUC. I can go into the BIOS and make changes.

2. XBox One X

3. PS4 Pro

4. Satellite TV box.

 

Connecting the new NUC to the old AOC display everytime I need to change a setting is not feasible. Neither do I want to bypass the AV Receiver as that would defeat the purpose of using the NUC as HTPC.

Please help me in resolving the issue.

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NUC7i3BNB with HDMI Sound problems

September 27, 2018, 3:27 pm
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Problem: NUC's are attached to a Interactive touch TV and when switching inputs from NUC to whatever and back, the sound gets disable or no longer recognizes the TV as a sound device.

So i work in a school district with alot of Gen 6 NUCs and now Gen 7 NUCs. We have purchased Gen 7 NUC's   NUC7i3BNB with BIOS version BNKBL357.86A.0060.2017.1214.2013. I have just updated the BIOS to BN0069.bio and issue continues.

 

We have these NUCs mounted to Boxlight 75" Touch TV's and whenever the input is changed there is a high chance that when you go back to the input of the NUC that the sound is Red X'd out and cannot be troubleshoot to repaired to work. The only workaround at this time is to UNPLUG the HDMI cable from the TV and plug it back in or Restart the NUC and this is not a solution.  All NUCs are using HDMI cables plugged into HDMI 2.0 slots, not 1.4.

 

I would like to also point that these NUCs have been mounted to 75" NewLine touch TVs and have the same problem. Hence it is a NUC problem. On the BoxLight TV's the BIOS boot shows the color of the screen to be Green and not the typical black that you would see during boot up. Not sure if that is a HDMI issue in general.  We also just bought a Type C (NUC) to Display Port cable (TV) and are troubleshooting to see if issue continues this way.

 

Please see this thread for the attached file from Intel display save file on one of our Boxlight TV's with a NUC attached. NUC7i5BNK HDMI Sound Gone   communities.intel.com/thread/125277

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Intel NUC 7CJYH ignoring UEFI setting WLAN and poweroff issues

September 28, 2018, 4:54 am
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Hello @all,

 

I have here some issues with the NUC7CJYH with BIOS 0044 (latest right now):

 

- In Windows I see WLAN and SD Card in the device manager although I disabled it in BIOS / UEFI, so settings seem to be ignored. I tried to reset to defaut BIOS settings once and again remove the checkbox with no avail.

- If I need to power the NUC hard off, I press the power button long until it shuts down. So the theory. But it will then reboot immediatly with the power butten flushing 3 times and will not recover until I reconnect the power supply. I guess this is not expected behaviour... (RAM used is Kingston KVR24S17S6/4)

 

May I request the NUC team to address these issues?

 

Regards,

 

Removed SD-card issue

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NUC8i7HVK BIOS 49: ACPI DMAR table broken

September 28, 2018, 10:00 am
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I'm trying to get Qubes-OS 4 (running with kernel-latest-4.18.7-3) to run on the NUC8i7HVK.

One of the last BIOS updates broke the ACPI DMAR table.

 

From /var/log/xen/console/hypervisor.log (with iommu=verbose):

(XEN) [VT-D]Host address width 39

(XEN) [VT-D]found ACPI_DMAR_DRHD:

(XEN) [VT-D]  dmaru->address = fed90000

(XEN) [VT-D]drhd->address = fed90000 iommu->reg = ffff82c0021b2000

(XEN) [VT-D]cap = 1c0000c40660462 ecap = 19e2ff0505e

(XEN) [VT-D] endpoint: 0000:00:02.0

(XEN) [VT-D]found ACPI_DMAR_DRHD:

(XEN) [VT-D]  dmaru->address = fed91000

(XEN) [VT-D]drhd->address = fed91000 iommu->reg = ffff82c0021b4000

(XEN) [VT-D]cap = d2008c40660462 ecap = f050da

(XEN) [VT-D] IOAPIC: 0000:f0:1f.0

(XEN) [VT-D] MSI HPET: 0000:00:1f.0

(XEN) [VT-D]Unknown scope type 0x5

(XEN) [VT-D]Unknown scope type 0x5

(XEN) [VT-D]Unknown scope type 0x5

(XEN) [VT-D]  flags: INCLUDE_ALL

(XEN) [VT-D]found ACPI_DMAR_RMRR:

(XEN) [VT-D] endpoint: 0000:00:14.0

(XEN) [VT-D]  RMRR region: base_addr 6f703000 end_address 6f94cfff

(XEN) [VT-D]found ACPI_DMAR_RMRR:

(XEN) [VT-D]Overlapping RMRRs [6f703000,6f94cfff] and [6f703000,6f94cfff]

(XEN) Failed to parse ACPI DMAR.  Disabling VT-d.

 

A previous BIOS (don't know the exact version) did work:

(XEN) Intel VT-d iommu 0 supported page sizes: 4kB, 2MB, 1GB.

(XEN) Intel VT-d iommu 1 supported page sizes: 4kB, 2MB, 1GB.

(XEN) Intel VT-d Snoop Control not enabled.

(XEN) Intel VT-d Dom0 DMA Passthrough not enabled.

(XEN) Intel VT-d Queued Invalidation enabled.

(XEN) Intel VT-d Interrupt Remapping enabled.

(XEN) Intel VT-d Posted Interrupt not enabled.

(XEN) Intel VT-d Shared EPT tables enabled.

(XEN) I/O virtualisation enabled

(XEN)  - Dom0 mode: Relaxed

(XEN) Interrupt remapping enabled

(XEN) nr_sockets: 1

(XEN) Enabled directed EOI with ioapic_ack_old on!

(XEN) ENABLING IO-APIC IRQs

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NIC8i7HVK plantronics headset microphone.

September 28, 2018, 5:53 pm
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I am having issues getting my Plantronics blackwire 520 headset microphone working. All intel nuc drivers/bios, and plantronics headset drivers are updated to the latest version. The headset connects and identifies just fine, but the microphone will not work. The audio comes through the headset fine, but input will not work with the microphone.

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nuc7pjyh maximum cpu frequency

September 29, 2018, 3:49 am
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Hi all

I have a new nuc7pjyh. Its Intel J5005 CPU is specified at 1.5GHz / 2.8GHz turbo. In BIOS the maximum CPU frequency is listed as 2.3GHz.

Am I missing something here?

Thanks a lot

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Windows 10 slow startup on Intel NUC7i7BNH

September 29, 2018, 10:04 am
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Hi everybody.

It's been 2 month i have this problem.

Windows 10 on this model starts up really slow.

I checked starup apps and i dont have heavy softwares on NUC7i7BNH.

Sometimes the windows goes slow during i use windows 10.

 

What is the problem. 2 times i installed windows again and it didnt work.

 

Is there any way to sort it out?

 

 

 

Thanks.

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Lost Wifi Intel-NUC6CAYH

September 29, 2018, 1:05 pm
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Hi, I‘ve been running Ubuntu mate 18.04 on my Intel-NUC6CAYH without any issues, wifi has been normal with good speeds. I turned it on today and no wifi at all, no wireless chip even detected, the only change has been a recently purchased usb 3 hub that I plugged in on my last boot up.

 

I also bought a Toshiba usb 3 64GB flash drive before this, but it was not recognized by my NUC when plugged into any port, I bought a Sandisk usb 3 64GB one which worked perfectly, but when I plugged the Toshiba flash drive into my new usb 3 hub it worked. The other strange thing I noticed was my screen blacks out for a split second when I plug a flash drive into the hub.

 

I tried my live cd but still no wireless connectivity, could the usb hub or the Toshiba flash drive disable my wifi adaptor or could this be a hardware failure, is it possible to determine wireless status in the bios, thanks.

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