| Category | Questions | Answers (N/A if not applicable) |
| Description | Provide a detailed description of the issue | |
| Screen goes black for a couple of seconds every 1 to 5 minutes. | Always (100%): | |
| Hardware (HW) | Brand and Model of the system. | nuc6cays |
| Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too? | N/A | |
| Make and model of any Displays that are used to see the issue (see note2 below). LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in) | HP W1907v | |
| How much memory [RAM] in the system (see note2 below). | 8GB (2x4GB)Hynix HMT451S6AFR8A-PB DDR3 PC3L-12800S-11-12-B4 | |
| Provide any other hardware needed to replicate the issue. ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc | Toshiba HDD MQO1ABF050 | |
| Hardware Stepping (see note1 below). | ||
| Software (SW) | Operating System version (see note2 below). | Windows 10 |
| VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. | ||
| Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). | Intel ® Graphics Driver Version:"23.20.16.4849" | |
| SW or Apps version used to replicate the issue. | windows 10 | |
| Configurations | Single display, clone, or extended (see note2 below). | Single VGA display |
| Display resolution & refresh rate setting of each display (see note2 below). | 1440x900 59Hz | |
| AC or DC mode, i.e. is power cable plugged in or not? | AC | |
| How to repro | Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix. A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link. |
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- Go to “Device Manager”. Double click on “Display adapters”, right click on “Intel(R) HD Graphics…” and select “Properties”, select “Details” tab, select “Hardware Ids” in Property drop-down box. Capture this info (save as screenshot) and include as an attachment in the Intel Community Forum posting.
Intel SSU (System Support Utility): (Note - This is a new Intel tool that will eventually incorporate gathering all the data needed in one click. Targeting end of year to be fully featured. Until then, please provide the DxDiag and DispDiag as well)Download Intel® System Support Utility
- Download the utility
- Run the exe and select 'Scan'
- Save and include as an attachment int he Intel Community Forum
- Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
- In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
- Include DxDiag.txt as an attachment in the Intel Community Forum
- Click on the “Start Menu” -> Type “cmd” -> Then a command shell window will open
- In the command shell, type “dispdiag -out %homepath%\Desktop\DispDiag-Intel-Issue.dat” -> The command shell will output something similar to “Dump File: C:\Users\[username]\DispDiag-########-######-#####-#####.dat”
- Locate the .dat file on your desktop and include DispDiag-Intel-Issue.dat in the Intel Community Forum
