I have a NUC6i7KYK that has 32gb of ram installed (2x16gb); however, it is only recognizing and using 8gb of ram (two 4gb) in both Windows and system BIOS. It is running Windows 8.1 64 Bit.
To troubleshoot so far I have...
- Updated to the latest BIOS [KYSKLi70.86A] and reset to default settings
- Updated all drivers
- Removed cards, reinstalled cards, switched cards positions
- Tried one card at a time and both cards register as 4gb of ram (despite being 16gb)
- Windows memory test with no errors found
- Original Nintendo cartridge style blowing on cards (true sign of desperation)
- Checked Windows advanced boot settings to ensure that "maximum memory" box is not checked
- Scoured the interwebs for related forum threads.
This Nuc was given to us by Intel's PR services department in exchange for a social media review. Part of the terms of the deal was that it would come pre-upgraded with 32gb of ram. The ram was installed by someone at Intel (probably in Portland) before I ever received it, so one could assume that it is not a compatibility issue. That being said, it was installed with 2x16gb Crucial cards model number: ct4g4sf8213.c8fbd1
I personally installed the Windows 8.1 64 bit that appears to run fine with no other issues.
Any additional troubleshooting ideas would be greatly appreciated! Thank you ahead of time.
Joshua